FAQ

How will my package be shipped?
Your package will be shipped via EMS Panama with a tracking number.  EMS is in charge of the shipping on my end, once it arrives to your country, EMS partners with a local mail service provider to make the delivery to you. In the U.S., for example, EMS partners with USPS. If you are not home when they attempt delivery, they will leave you a note instructing you to pick it up from your local post office. I ship anywhere in the world. If you are not located in the U.S., please familiarize yourself with your country’s policies and customs fees.  Why? All customs forms I fill out will have an accurate record of the packages contents and their value.

How long will it take to arrive?
All items are handmade in my studio in rural Panama, and most pieces are made once you place your order. Please allow 3-5 days for production.  Once shipped from my local post office, it can take up to 3 weeks to arrive to your door. It’s quite a long journey, after all! If you’d like your jewelry to arrive before a particular date, please email me and we can make it happen.
How is it packaged?
All items ship safely bubble-wrapped in decorative boxes ready for gift giving. I do not include a printed receipt because I love to save trees.
What if it gets lost in the mail?
To date, EMS and USPS (my main two mail companies) have never lost a package I’ve sent.  In the event that this does happen, I will do everything in my power to help you track it down. I am not liable for items lost in the mail. Please let me know when you place your order if you’d like to insure your package.
What is your Return Policy?
I’m sorry with my whole heart but I do not do exchanges or returns based on purchasing the wrong size or buyer’s remorse. If you are truly unhappy with your purchase or I made a mistake with your order, please contact me and we can work it out. I want all customers to be happy, and I work hard towards that goal.
What if it doesn’t fit?
I do not do returns or exchanges based on wrong size. Please know your size before ordering my jewelry. The best way to know your favorite chain length is to measure a chain that you already have. The most reliable way to know your ring size is to use a ring sizing tool at a jewelry shop.  Unfortunately, the setting on the stone doesn’t allow for my rings to be resized.
How do I take care of my jewelry?
Handmade jewelry is art. It should be treated as such. To make sure it stays in good condition, avoid wet and strenuous activity while wearing your jewelry. I also recommend removing your jewelry during hand washing, swimming, showering, applying lotion, etc. When exposed to these activities, the glue that was used to set your stone can become compromised. Store your jewelry in a dry location, preferably in an airtight bag. To make the metal like new again, simply use a polishing cloth (I love Sunshine brand). If your jewelry gets dirty, clean with a soft brush.  Take care not to scratch the metal, it may damage the layer of 14K gold. To keep your glass looking lustrous, give it a rub with coconut oil once a month.

About the jewelry and materials

How is your jewelry produced?
I make all of my jewelry by hand in my sunny studio in the tropics.
Where do you source your sea glass?
I personally collect the sea glass on beaches near the Panama Canal.  It is authentic, Pacific Ocean, Panama sea glass. What is interesting about Panama sea glass, is that due to the history and activity of the region, the glass could be from anywhere in the world. It could be part of an old Chinese medicine bottle from the time when Chinese labored, building the Canal.  It could have been dropped by a European sailor, on his way through the canal. It truly is mystery glass.
Why does the sea glass on my piece look different than those on the website?
Your jewelry is one-of-a-kind!  No two pieces of sea glass are exactly alike, and that’s the beauty of it.
Can you make jewelry with sea glass I collected?
I don’t currently take custom orders with sea glass that you personally collected.  Each piece of glass is different, and I never know if I will be able to effectively set it until the glass is in my hands at my workbench.
What kind of metal do you use?
I order my metal from a reputable U.S. based jewelry supplier that has been a provider for the jewelry community for decades.  Most metal is use is 14K gold filled, and is required to be 5% gold by weight.  What does that mean? There is a base metal on the inside of the metal, and a layer of 14K gold on top.
What’s the difference between gold filled and gold plated?

There is a big difference between the way gold plated and gold filled metals are made. Gold filled items have a much thicker, higher quality layer of gold on them, an actual layer of gold that is pressure bonded to another base metal. Gold plating is done through a chemical, electroplating process and coats the base metal with an extremely thin layer of gold.  Gold filled literally has 100% more gold than gold plating, and is much more valuable and tarnish resistant. It does not flake off, rub off or change colors.

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